Returns Policy.

You may return unopened products within 30 days of delivery for a full refund of the product price. This sits on top of your statutory 14-day right of withdrawal under EU consumer law (Herroepingsrecht), which always applies.

Email info@morran.store with your order number and the items you would like to return. We will reply within one working day with the return address and a short set of instructions.

Return shipping is paid by you, unless the product arrived defective or we sent the wrong item. We recommend using a tracked service — until a parcel reaches us, it remains your responsibility.

Refunds are issued to the original payment method within 14 days of us receiving the returned items. Depending on your bank, the amount may take a few additional days to appear on your statement.

For health and hygiene reasons, opened liquid cosmetic products cannot be returned. This exception is permitted under EU consumer law (Article 6:230p of the Dutch Civil Code, implementing the Consumer Rights Directive). Unopened bottles with seals intact are always eligible.

If a product arrives damaged or faulty, write to info@morran.store within 14 days of delivery with your order number and a photo. We will refund or replace the item at no cost to you, including return shipping where needed.